Last updated July 13, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
You have a period of thirty (30) days from the date of receipt of your order to return the ordered products. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at contact@tomotics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in a suitable packaging and include your proof of purchase, then mail your return to the following address:
Tomotics
Attn: Returns RMA #
6, allée d'auvergne
95120 ERMONT
France
Attn: Returns RMA #
6, allée d'auvergne
95120 ERMONT
France
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@tomotics.com